Refund policy
RETURNS
You've got enough to worry about right now... We want you to be completely satisfied with your online purchase. For any U.S. customers, if you change your mind for any reason, you can simply return your item(s) for store credit or an exchange within 30 days of your order being shipped. We currently do not offer returns for refunds.
If an item(s) is damaged upon arrival, please email our customer relations team at help@gratefulhearts.com for further options.
We hold the right to refuse any return requests if they do not meet our following terms:
- Item(s) must be returned in their original condition, unworn, unaltered, and unwashed.
- Items considered final sale will not be accepted for an exchange or store credit. All sale items and accessories (I.E. socks, hats, intimates, swimwear, etc.) are final sale.
- Gift Cards may not be returned.
- Store credits are valid for 12 months from the date of issue.
Please note that original shipping charges are non-refundable and returns are charged a $10 re-stocking fee; however, a prepaid return label will be provided to the email we have on file to return your items.
- Although we are currently unable to process international returns - please feel free to reach out to our team at help@gratefulhearts.com for damages experienced upon arrival and we will be more than happy to assist you with your order.
For some limited-time campaigns, sales are final due to the donation-based nature of the products. We want you to be 100% happy with your order so please contact us (support@gratefulhearts.com) if you have any questions or concerns about your purchase and we will do our best to accommodate your needs to ensure that you have the best possible experience shopping with us.
We're Grateful for youu! ❤️❤️❤️